Analytics
What is analytical metrics use for?
Targeted marketing: Analytics allows businesses to segment their customer base and target specific groups with personalized marketing messages. This can lead to higher conversion rates and increased revenue.
Performance tracking: Analytics allows businesses to track the performance of their marketing campaigns, sales efforts, and customer service initiatives. This can help them identify areas for improvement and make data-driven decisions about how to optimize their operations.
Navigation
From the menu tab, you can navigate to Analytics to view your:
Total conversation
Total guest that have interact with your page
Total order placed by your guest (coming soon)
Total response from your agent
Feature
Tool bar
Tool bar section allow you to:
Select a fanpage to view all metric related to that fanpage
Filter metric value based on time range
Conversation Graph
You can hover to a certain point on the conversation - time graph and the system will display the amount of conversations of from each social channel. This allows you to analyse which social channel has more interactions during a particular period.
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