Cancel Web Store order

Prerequisite

Order from Web Store has been synced to Centralised Distribution and the order status is Pending

Cancellation process

The Cancellation process for a Social CRM order on Centralised Distribution is consisted of 3 steps:

• Select order

• Initiate the cancellation process

• Cancel order

Step 1: Select an order to process

Click on a row on the list of order that contain an order you want to cancel to go to the order details page

Step 2: Check the order details and start cancelling order

After you have verified all the information to be correct, select Cancel order from the Actions dropdown box to initiate the cancellation process

If you are confidient with an order details being correct, you can quickly initiate the cancellation process order by selecting the cancel order option (after clicking on the 3 dot button) on a row that contain an order from the order list. The result will be the same as step 2

Step 3: Confirm your decision

You can enter seller note (optional) and then click Confirm to cancel this order. The Order status will change from Pending to Cancelled, meaning that this customer's order has been cancelled by you and it can not be further processed in Centralised Distribution system

Result

The status of Web Store order has been changed from Pending to Cancelled and you will not be able to process this order further.