Conversation

Can sellers respond/reply to customer WhatsApp using Social CRM?

By the update in November 2024. You can now respond to service conversations from WhatsApp through Social CRM.

Can sellers respond to social channel chat only using Social CRM?

Yes. You are able to respond to chats and comments to the social page that you sync on Social CRM.

Simply switch to chat or comment only in the Chat & Comment tab. All of the responses on your social pages will be shown there.

What does it mean by the automated response for Social CRM?

Social CRM offers an automated response to quickly reply to customers. You need to set up the response template beforehand and input a few keywords that your customers might use when asking a question. When customers use the keywords, the system will detect them and automatically send a response.

You can activate this feature in Settings > Response Template > Add Template > Auto Response