Reply conversation on Lazada Seller

Step 1: Received the message

When new guests or customers send a new message to your Lazada shop, it will appear on Social CRM and the conversation with that person will be pushed to the top of the conversations list.

Step 2: Sent a message

To send a message, you can use the chat section below in the conversation

The support message types of Lazada you can send to guests will be:

• Text message: maximum 4000 characters

• Image message: maximum size 1MB (minimum dimension is 330x330px)

• Video message: maximum size 5MB

• Sticker: