Reply conversation on WhatsApp

#New update drop at early December 2024

How to reply to service conversations on WhatsApp Business

Step 1: Received the service conversation

Now Social CRM will only be able to reply to incoming WhatsApp messages (Service Conversation). Read more at FAQs.

To start the customer message service with WhatsApp, head to Chat & Comment > Select the WhatsApp Phone Number you added.

When new guests or customers chat with your WhatsApp business, the Social CRM with a notification

Step 2: Sent a message

To send a message, you can use the chat section below in the conversation

The support message type of WhatsApp Business you can send to guests will be:

  • Text message: maximum size 4096 characters

  • Audio message: maximum size 16MB

  • Document message: maximum size 20MB

  • Image message: maximum size 5MB

  • Video message: maximum size 16MB

When a guest starts the service conversation with your WhatsApp Business phone number, Social CRM will synchronize it to your chat section. As of now, you can reply to your guest within 24 Hours since the last guest's message was sent.

If your guest is sent a new message, the 24-hour service window will recount again.

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