Response history
important tool for businesses that want to improve their customer service, increase sales, and gain a competitive advantage
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important tool for businesses that want to improve their customer service, increase sales, and gain a competitive advantage
Last updated
Was this helpful?
What is response history use for?
Here are some reasons why a response history function is important in a CRM system:
Consistency: With a response history function, businesses can ensure that their customer interactions are consistent across all channels and all agents.
Customer insights: By analyzing the response history, businesses can gain valuable insights into their customers' needs, preferences, and pain points.
Performance monitoring: The response history function can be used to monitor the performance of support agents or sales representatives.
Compliance: Some industries, such as finance or healthcare, are subject to regulatory compliance requirements that mandate the recording and retention of customer interactions.
You can navigate to Conversation>Response History to review your agent's reponse history
Response history section allow you to view and export the data related to a conversation with your guest