Response history

important tool for businesses that want to improve their customer service, increase sales, and gain a competitive advantage

What is response history use for?

Here are some reasons why a response history function is important in a CRM system:

1. Consistency: With a response history function, businesses can ensure that their customer interactions are consistent across all channels and all agents.

2. Customer insights: By analyzing the response history, businesses can gain valuable insights into their customers' needs, preferences, and pain points.

3. Performance monitoring: The response history function can be used to monitor the performance of support agents or sales representatives.

4. Compliance: Some industries, such as finance or healthcare, are subject to regulatory compliance requirements that mandate the recording and retention of customer interactions.

Navigation

You can navigate to Conversation>Response History to review your agent's reponse history

Features

Response history section allow you to view and export the data related to a conversation with your guest