Process of adding auto suggestion function for template
Step 1: Click the add template button
Click Add template and select type Auto response
Step 2: Fill in the necessary information
Fill in the needed information
Which auto suggestion response should I choose? What does 'has keyword' and 'is keyword' mean?
When setting "Has keyword", the system will automatically suggest if guest's conversations contain the keyword/sentence in "Has keyword". For example, users set up "abc", when guests chat or comment contains "abc", ex: "I want abc", the system will automatically suggest the response templates for users to respond to guests.
When setting "Is keyword", the system will automatically suggest if guest's conversations are exactly in "Is keyword". For example, users set up "abc", and only guests chat or comment exactly "abc", the system will automatically suggest the response template for users to respond to guests
Toggling on 'auto response' will automatically change the current auto sugesstion template into auto response template
Step 3: Confirm your decision
Click add to finish creating a new template for auto sugestion
