Create a template

Process of adding auto suggestion function for template

Step 1: Click the add template button

Click Add template and select type Auto response

Adding an auto suggestion template

Step 2: Fill in the necessary information

Fill in the needed information

Which auto suggestion response should I choose? What does 'has keyword' and 'is keyword' mean?

• When setting "Has keyword", the system will automatically suggest if guest's conversations contain the keyword/sentence in "Has keyword". For example, users set up "abc", when guests chat or comment contains "abc", ex: "I want abc", the system will automatically suggest the response templates for users to respond to guests.

• When setting "Is keyword", the system will automatically suggest if guest's conversations are exactly in "Is keyword". For example, users set up "abc", and only guests chat or comment exactly "abc", the system will automatically suggest the response template for users to respond to guests

Toggling on 'auto response' will automatically change the current auto sugesstion template into auto response template

Step 3: Confirm your decision

Click add to finish creating a new template for auto sugestion