Tagging management

Tagging management for conversation content is a critical feature in a CRM service that helps to organize, categorize, and analyze the customer support activities

Purpose of tagging management feature

1. Organizing conversation content: Tagging management helps to organize the conversation content in a systematic way.

2. Categorising conversation content: Tags can be used to categorize conversation content into different groups based on their nature, such as sales queries, support tickets, product feedback, or technical issues.

3. Reporting and analysis: Tagging management provides valuable insights into the customer support activities.

4. Personalisation: Tags can be used to personalize the customer support experience by capturing relevant customer information such as preferences, purchase history, or demographics

Learn to how to effectively use tagging management, go to:

Conversation

Navigation

You can navigate to Setting>Tagging management to manage your list of tagging

Feature

Tagging management section allows you to:

• Create a tag/tag group

• Edit a tag/tag group

• Delete a tag/tag group