Unsafe keyword

A list of unsafe keywords is an important tool for ensuring that all customer interactions in a CRM system are appropriate, professional, and compliant with relevant regulations and laws.

The importance of a list of unsafe keywords

• Preventing inappropriate language: By blocking or flagging potentially offensive or inappropriate language, a list of unsafe keywords can help ensure that customer interactions remain respectful and professional.

• Protecting brand reputation: Inappropriate language or content in customer interactions can damage a company's reputation and deter potential customers from doing business with them.

• Compliance with regulations: Depending on the industry or geographic region, there may be regulations or laws that require certain language or content to be blocked or flagged.

Navigation

You can navigate to Setting>Unsafe keyword to manage your list of unsafe keyword

Feature

Unsafe keyword allow you to:

• Adding new phrase to the unsafe keyword list

• Modify a phase

• Delete a phase from the unsafe keyword list