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User Interface design principles
The reason why many CRM (Customer Relationship Management) systems have a similar user interface with the screen divided into three sections is because it is a common and effective layout for managing customer interactions.
The three sections typically represent the following:
Navigation: This section contains the main navigation menu that allows users to access different features and functionalities of the CRM system.
Workspace: This section contains the main workspace where users can view and manage customer interactions, such as tickets, emails, chats, or social media messages. The workspace can be customized to display relevant customer information, such as contact details, purchase history, or support history.
Contextual information: This section contains additional information or tools that are relevant to the current workspace. For example, it may display customer data analytics, canned responses, or a knowledge base.
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